Refund Policy

One-time credit purchases

You may request a full refund within 7 calendar days of purchase if none of the credits from that purchase have been used. Once any credit from a pack has funded a successful video generation, that pack is no longer eligible for a discretionary refund.

Generation failures

Credits reserved for a generation are automatically returned to your PumpkinMorph balance when the generation reports a failure. This is a credit restoration, not a cash refund. If credits are not restored correctly, contact support with your account email and the approximate generation time.

Always eligible

• Duplicate charges or a confirmed billing error.
• A charge that was not authorized, subject to identity and fraud checks.
• A refund required by applicable consumer law.

Normally not refundable

• Credits already used for a successful generation.
• Dissatisfaction based only on subjective creative preference or expected visual style.
• Accounts suspended for fraud or a material violation of the Terms or Acceptable Use Policy.

How to request a refund

Email support@pumpkinmorph.com from your registered account email. Include the transaction ID, purchase date, amount, and reason. We aim to acknowledge requests within 2 business days and submit approved refunds within 5 business days. Your bank or payment provider may require additional time to display the refund.

Payment-provider fees and statutory rights

Refunds are processed through the original payment provider. Nothing in this policy limits non-waivable rights under applicable consumer law. Please contact us before opening a bank dispute so we have an opportunity to correct the issue promptly.